Politique de remboursement

 

Substitutions 
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

 

14-day reflection period for the European Union 
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags and must be contained in the original packaging. In addition, you will need your receipt or proof of purchase.

 

Refunds 
As soon as we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. In case of approval, within 10 working days you will receive the refund automatically through the original payment method. It may take some time for the bank or company that issued the credit card to process and make the refund visible. 
Once more than 15 business days have passed since the return was approved, contact us at sapontos.store@gmail.com.